Privacy Policy

Privacy Policy of Dulseshop

Effective Date: 10.12.2024

At Dulseshop, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website, services, and marketing channels.

By using Dulseshop's website and services, you agree to the terms outlined in this Privacy Policy.

1. Data Controller

Dulseshop operates as the data controller for the personal data collected. If you have any questions or concerns about your data, contact us at:

  • Email: info@teklsoseafood.no
  • Phone: +47 926 42 925
  • Address: Tekslo Seafood AS, Tofterøyvegen 402, 5379 Steinsland, Norway

2. Data We Collect

2.1 Information You Provide

We collect personal data you provide directly, including:

  • Account details: Name, email address, phone number, and password.
  • Order details: Billing address, shipping address, payment information, and order history.
  • Contact forms: Messages, inquiries, or other communications.

2.2 Information Collected Automatically

We automatically collect information when you interact with our website and marketing channels, such as:

  • Device data: IP address, browser type, operating system, and device identifiers.
  • Usage data: Pages viewed, time spent on our site, and links clicked.
  • Cookies: Data from cookies and similar tracking technologies (see Section 7 for more details).

2.3 Information from Third Parties

We may receive information from:

  • Social media platforms: When you engage with us on Instagram, Facebook, Snapchat, or TikTok.
  • Marketing tools: Data from Klaviyo (e.g., email engagement, preferences) and other advertising platforms.

3. How We Use Your Data

We use your data to:

  • Process and deliver orders.
  • Send updates, promotions, and newsletters via email or SMS.
  • Improve our website, services, and marketing strategies.
  • Personalize your shopping experience.
  • Comply with legal obligations.

Marketing Communications

If you subscribe to our mailing list, we may send promotional emails through Klaviyo. You can unsubscribe at any time by clicking the "unsubscribe" link in the email or contacting us directly.

4. Sharing Your Data

We do not sell your personal data. However, we may share your information with:

  • Service providers: Payment processors, shipping companies, and email marketing tools like Klaviyo.
  • Advertising platforms: Data shared with TikTok, Snapchat, Instagram, and Facebook for targeted advertising.
  • Legal authorities: If required by law or to protect our rights and property.

5. Social Media and Third-Party Integrations

When you interact with us on platforms like TikTok, Snapchat, Instagram, and Facebook, your data is processed according to those platforms' privacy policies.

  • Custom Audiences: We may use your email or phone number to create custom audiences for targeted ads on these platforms.
  • Social Sharing: Any information you share publicly (e.g., comments on our posts) is accessible by others.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request updates to inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data.
  • Data portability: Request a copy of your data in a machine-readable format.
  • Opt-out: Opt out of targeted advertising or unsubscribe from communications.

To exercise these rights, contact us at info@teklsoseafood.no.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

  • Essential cookies: Necessary for website functionality.
  • Analytics cookies: To measure and analyze website usage.
  • Advertising cookies: To deliver personalized ads on platforms like TikTok and Facebook.

You can manage your cookie preferences through your browser settings.

8. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

10. International Transfers

If you access our website from outside Norway, please note that your data may be transferred to and processed in Norway. By using our services, you consent to this transfer.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

12. Contact Information

If you have questions or concerns about our Privacy Policy or how your data is handled, please contact us at:

  • Email: info@teklsoseafood.no
  • Phone: +47 926 42 925
  • Address: Tekslo Seafood AS, Tofterøyvegen 402, 5379 Steinsland, Norway